UGC has reminded all the Universities / Colleges to establish Grievance Cell to address the concern of the students, faculty relating to classes, salary, teaching etc., in view of the Covid-19 Pandemic.
Earlier, UGC had issued comprehensive Guidelines on Examinations and Academic Calendar on 29th April 2020. UGC had therein advised the Universities / Colleges to start the academic session from 1st August 2020 and 1st September 2020, for continuing and fresh students respectively. UGC has also advised the Universities / Colleges in the Guidelines to adopt all steps to ensure health and safety of all the stakeholders.
Various communications channels were opened by UGC in view of Covid-19 Pandemic to receive grievance of the students. Based on the emails and phone calls received so far it has been observed that the grievances pertain to academics, examinations, admissions, fee, salary of faculty etc. The students have represented regarding completion of syllabi, technical glitches during online classes, conduct of face to face classes, infrastructural constraints, examinations, issues related to back papers, admission processes, collection of compulsory non-refundable deposits, etc.
In light of receipt of several complaints, UGC has reminded the Universities / Colleges that it is their primary responsibilities of universities/colleges/state to address the grievances of the students and resolve the same. Further, referring to the 29th April 2020 Advisory, UGC has asked Universities / Colleges to establish a cell for handling student grievances related to examinations and academic activities during COVID-19 pandemic and notify effectively to the students.
Universities have also been asked to take proactive measures in a time bound manner to redress the grievances of the students and stake holders. UGC has also asked the Universities / Colleges to inform the students about the measures taken by them in view of Covid-19 pandemic.